FAQ’s

 

General Questions

  • Our salon is located in downtown Carlsbad where we host all of our Bridal Trials and take clients for haircuts, color, highlighting, balayage, and massage. For weddings, we travel to you — anywhere near San Diego including Temecula, Julian, Idyllwild, Palm Springs, Joshua Tree, Orange County, LAX, and beyond. Reach out even if you’re not in the Southern California area, we love to travel!

    • We're certified and published artists.

    • We use all eco-conscious products.

    • We blend hair + makeup with massage + yoga to equal total wedding bliss.

    • We give you access to your own, personalized client portal.

    • We can accommodate and love our diverse clientele.

    • We offer super cute “chillzilla” merch.

    • Chill vibes, of course 😚

    • We offer an upgraded package called The Ultimate Chillzilla where you get to receive extra glam + wellness services with Dana, the owner of Just Lago.

  • Nope!

  • Once you receive a quote, we ask for a 30% deposit to secure your date.

  • Use the link below that says “chillzilla login”. Username = your email Password =emailed to you after you place your deposit.

  • Find the "chillzilla login" below to access your personalized client portal. User name = your email Password =will be emailed to you upon your deposit.

  • We're tight like that ;) Your contract applies to both parties commiting to every appointment, date, invoice, etc. within your personalized client portal.

  • Absolutely. When you receive your invoice, you have the opportunity to update the number of services once before placing your deposit. After your deposit is made, you can only add services to the invoice.

  • A month before your wedding day. That way, you can fully relax and get pampered on your wedding morning and not worry about payments.

  • We will happily shift your deposit to another date and try our best to get the artists who performed your trial to be there.

  • Yes! Nationally & Internationally!

  • Yes! Just ask. As long as the final payment comes at the usual time (a month before), we can get a plan in place.

  • Yes, yes, yas!

  • Once we’ve received your deposit and seen you for your Bridal Trial, you’re pretty much all set! We’ll email you to confirm your timeline a few months before and check in with you a week before your wedding day to confirm the address/room #’s/etc.

    If you need to view or update anything, including adding notes and inspirational photos, once you’re an official chillzilla, you’ll receive your very own personalized client login that you can access and update anytime.

  • If you and someone else are getting married around the same time and/or book around the same time, ask us for some referral love!

Services + Products + Skin and Hair Prep

  • All day and all night! A big reason why we’re passionate about being there for your wedding day is knowing all the steps needed for you to look and feel your best all night. You can relax knowing we’ve got you!

  • Each service takes around 45 mins. We will work with your timeline so that everyone is ready on time.

  • We bring the highest quality of products to meet eco-conscious standards, including being cruelty-free, paraben-free, and hypo-allergenic.

  • Contrary to what was ingrained in us for years about dirty hair being ‘better’, we’ve found over the years that having clean, fresh hair is best. That way we can get the optimal lift. We can always grit it up with some texture spray or defrizz with products.

  • Yes! Waterproof and “wear proof”. Please note that waterproof and smudge-proof are two different things.

  • Yes!

  • Blow-drying is not included in our hairstyle service, but we are happy to add it on! It takes an additional 45 minutes or more, which may require an extra time slot and/or stylists. It’s definitely a great option to add to your day as it gives amazing body and preps the hair perfectly for styling. Just let us know if you'd like to include it!

  • Yes! We are all about diversity and inclusivity.

  • We are proficient in all skin and hair types! Your Bridal Trial is a great way for us to collaborate and give you the wedding look of your dreams.

  • Of course! We charge hourly to rock out another look. Just remember, “the party flows where the Bride goes”. So if you’re having a second look, it might take up to an hour depending on your look. If we can squeeze it into the timeline, great! Just remember, you will miss that time with your spouse/party/photos/etc.

  • No. Mostly because airbrush can often feel super dry or look caked-on. Now that makeup technology is pretty incredible, we find that it looks more natural when we use our favorite products.

  • Nope! We love a glow up and we’ll match the makeup to your skin no matter what.

  • Nope! We have everything. Of course, you’re welcome to bring any products you love. We do highly encourage you to purchase a lip color so you can reapply it throughout the night. We can recommend a color and brand on your Bridal Trial or give you a small sample on your wedding day.

  • Of course. Check our services page for pricing.

Bridal Trial

  • We recommend 3-4 months before your wedding day to create a skin and hair care plan so you can radiate on your wedding day. Pairing your trial with an event such as your Engagement Shoot or date night is an excellent idea.

  • At our beautiful private salon in downtown Carlsbad @ 2911 State Street Suite E Carlsbad, CA 92008.

  • 2 hours for hair and makeup.

  • Contrary to what was ingrained in us for years about dirty hair being ‘better’, we’ve found over the years that having clean, fresh hair is best. That way we can get the optimal lift. We can always grit it up with some texture spray or defrizz with products.

  • Nope! We have everything. Of course, you’re welcome to bring any products you love. We do highly encourage you to purchase a lip color so you can reapply it throughout the night. We can recommend a color and brand on your Bridal Trial or give you a small sample on your wedding day.

Timeline

  • Once we know:

    1) What time your ceremony is

    2) If you’re having a first look

    3) If you need to travel to your venue after getting ready

    4) Services needed, we can determine when we need to arrive and start.

    We can chat about this during your consultation call or during your Bridal Trial. We will send out your timeline for approval 1-3 months before your wedding day.

  • Pro-Chillzilla Tip: We get our brides ready second to last—about an hour before the photographers arrive—so you can relax and enjoy the moment without being rushed. To make the most of this calm window, have your details (like invitations, rings, jewelry, perfume, shoes, and any meaningful items) set aside and ready to go. That way, when the photographers show up, you can simply point them in the right direction and get back to soaking it all in.

  • We recommend the bride gets ready second to last—right before the final person. This gives you time to relax, greet vendors, and avoid getting interrupted mid-glam. When you're last, it can feel rushed, overwhelming, and like everyone’s waiting on you (even though there’s time…it’s a weird subconscious thing). Getting ready earlier ensures you're photo-ready, calm, and able to enjoy those final moments before "I do." Trust us—we’ve done this almost 1000 times.

  • We strive to bring out the chillzilla in you. This means we ensure you’re ready around 2+ hours before your wedding ceremony. This might seem like a lot of time, but trust us, it’s needed. Here’s why:

    You and your bridal party are ready. Then, you have…

    • 5-15 mins | Welcoming your photographers + vendors.

    • 20 mins | Photos with your loved ones “getting ready” — read below about how getting ready photos are totally ‘faked’ and that you’re already ready.

    • 10-20 mins | You and your loved ones change into your wedding attire.

    • 20 mins | Photos with your family + loved ones in your wedding attire.

    • 20-30 mins | First look

    • 10 mins | First looks with other family members, pets, etc.

    • 30 mins | Family Photographs

    • 10mins - 1hr | Driving to your venue or ceremony site.

    Now that we’ve rocked over 800 weddings, this is generally the timeframe we’ve seen. Of course, elopements and having no first looks, change the timeline, which we will customize with you.

    And, don’t worry. Your hair + makeup will last all day + night. We’ve even had chillzillas text us the next day to say their look is still flawless the morning after*.

    *We highly recommend washing your glam the night of the wedding, but we totally get the face plant full glam post-wedding.

  • We prefer makeup first. That way, we don’t have to clip away and mess with your hair. Still, we can always recurl anything if needed.

  • This answer depends on a few things:

    1) When do you and your loved ones need to be ready?

    2) If it opens at 11am, do we have enough time to get everyone ready on time?

    Ideally, we start at another location with a “normal timeline” (usually from 8am-2pm. Once everyone is ready, you and your party can enjoy the bridal suite for a few hours before the ceremony.

    For an additional cost, we offer a shortened timeline and split locations. See our services page for pricing.

  • We like to call this "faked for Hollywood" 😉 Everyone is already ready, and you pretend to put a brush up to your face or redo your lipgloss for the photos.

  • Of course! We charge hourly to rock out another look. Just remember, “the party flows where the Bride goes”. So if you’re having a second look, it might take up to an hour depending on your look. If we can squeeze it into the timeline, great! Just remember, you will miss that time with your spouse/party/photos/etc.

  • Of course. Check our services page for pricing.

Artist Collective

  • Yes!

  • Yes! Nationally & Internationally!

  • For your bridal trial, we will connect you with the artists who will be there on your wedding day. The hair and makeup in the photographs on our website and Instagram are a combination of our top-tier talented team of artists.

  • Generally speaking, for hair and makeup, two artists are needed for 4-7 people, two-three artists are needed for 7-8 people, and three+ artists are needed for 10+. This is included in the price for a “normal timeline” between 8am-2pm. If you need to start earlier or need a shortened timeline (for an additional cost) please let us know asap. We will make sure that the proper amount of artists are there so that everyone is ready on time.

  • As listed in your contract, we will make sure to make sure another artist can step in without missing a beat.

  • We disinfect everything, wear proper masks (if needed), and are working on getting everyone on the team inoculated. Our salon is private, and you’ll most likely be the only client during your appointment. We also have huge windows that we open for fresh airflow.

  • Yes! We are all about diversity and inclusivity.

  • We are proficient in all skin and hair types! Your Bridal Trial is a great way for us to collaborate and give you the wedding look of your dreams.

  • We prefer to teach a slow flow the morning of the wedding to tap into the parasympathetic nervous system so everyone feels chill and grounded the morning of your wedding. Another reason why we keep it mellow is so your loved ones don’t have to shower and can change right after and shift into hair and makeup. If we’re teaching at a bachelorette or wellness weekend, we’re happy to kick it up a notch and teach a Vinyasa flow.

  • We’ll make sure enough artists are there to take care of your loved ones. Each artist can handle about 6-8+ services. If you need a shortened timeframe, please let us know.